Sportybets Terms & Conditions — Complete Rules for Using the Platform

1General Terms & Applicability

Sportybets (site: sportybets.click) is an online Sports Betting and casino platform. These terms and conditions apply to the use of any Sportybets service. By opening an account, making a deposit, or placing any bet, you are considered to have read and accepted these terms.

Sportybets reserves the right to update these Terms & Conditions at any time. Any changes will be communicated via notifications on the site and app. Continued use of the platform after any changes constitutes acceptance of the updated terms. In the event of a conflict between the old and new terms, the new terms shall apply.

2Account Registration & Management

The following conditions must be met to open an account with Sportybets. If any condition is not fulfilled, the registration will not be accepted, and Sportybets reserves the right to close the account at any time.

• You must be at least 18 years old — NID or birth registration certificate is accepted as proof of age.
• Each person may register only one account. Creating multiple accounts using the same name, address, phone number, or payment method is strictly prohibited.
• You must provide accurate and truthful information when registering. Opening an account with false details is a violation of our rules.
• You must complete KYC by uploading your NID before your first withdrawal. Withdrawals will be on hold until KYC is fully verified.
• It is the user's responsibility to keep their account password and login credentials confidential. Sharing account access with others is strictly prohibited.
• Using robots, bots, or automated software to place bets on Sportybets is strictly prohibited.

If suspicious activity is detected on an account, Sportybets reserves the right to suspend or permanently close the account without prior notice and to freeze the balance where necessary.

3Betting Rules & Regulations

The following general rules apply when placing bets on Sportybets. Sport-specific rules may also apply and can be found in the dedicated betting section for each sport.

• Once a bet is confirmed, it cannot be cancelled — unless the Cash Out feature is available, in which case you may partially or fully close the bet within the allowed timeframe.
• Sportybets reserves the right to void any odds published in error. Bets placed on clearly incorrect odds will be considered null and void.
• If a match is cancelled or not completed within 48 hours, the bet amount will be refunded.
• Sportybets is not liable if a bet is not accepted in live betting due to network delays.
• The minimum stake per bet is ৳10, and the maximum stake for a single bet is determined by your account tier.
• A maximum of 10 events can be added to an accumulator bet.

Bet Outcomes in Various Scenarios

4Payment Policy & Transaction Terms

All rules regarding deposits and withdrawals on Sportybets are covered in this section. Detailed information on payment methods, limits, and processing times is available separately on the Payments page.

• No service charge on deposits — though your mobile banking provider's own fees may apply.
• Withdrawals can only be processed to the same registered payment method used for deposits. Sending funds to another person's number is not permitted.
• KYC verification must be completed before your first withdrawal. Withdrawal requests will not be processed if KYC is incomplete.
• Bonus balance cannot be withdrawn directly — the rollover requirement on the bonus must be met first.
• Sportybets takes anti-money laundering seriously — KYC verification may be requested again for any unusual transactions.
• Sportybets strongly advises caution when using a credit card — you should never bet with borrowed money.

For large withdrawal amounts, Sportybets reserves the right to carry out additional verification. This process may take up to 48 hours.

5Bonus & Promotion Terms

Sportybets offers welcome bonuses, reload bonuses, cashback, and special tournament promotions from time to time. Each offer carries its own terms — the general bonus rules are outlined below.

• To withdraw bonus funds, the specified rollover requirement must be met. The rollover requirement is clearly stated in each offer's details.
• The welcome bonus is available to first-time registrants only. Creating multiple accounts to claim bonuses is strictly prohibited.
• Bonuses may only be used on specified betting markets — eligible markets will be listed in the offer details.
• If bonus abuse is identified at Sportybets' discretion, the bonus and any winnings derived from it will be forfeited.
• Bonus offers have an expiry date — any unused bonus will be automatically removed once it expires.
• Sportybets reserves the right to modify or cancel any bonus offer at any time.

6Responsible Gaming Policy

Sportybets believes betting is entertainment — and entertainment should never be a source of stress. That's why Sportybets encourages every member to play responsibly and provides all the necessary tools free of charge.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits — go to Settings > Responsible Gaming.
• Betting Limits: Set your own limit on the maximum amount you can bet within a given period.
• Cooling-Off: Take a temporary break from 1 day up to 6 months — both login and betting will be disabled during this period.
• Self-Exclusion: Activate Self-Exclusion for a longer break — opening a new account will also be blocked.
• Reality Check: Set regular reminders to keep track of how long you've been betting.

If you're facing any betting-related issues, reach out to the Sportybets support team — we're here to help, not to judge. For more information on responsible gambling, visit Responsible Gambling page.

7Privacy & Security

Sportybets takes your personal information extremely seriously. The key principles are summarised below — the full Privacy Policy is published separately.

• The information provided at registration is used solely for identity verification and payment processing — it is not used for any other purpose.
• Sportybets never sells users' personal information to third parties.
• Information may be disclosed to authorities under legal obligations or by court order.
• Every session is protected with SSL 256-bit encryption. Login and payment details are never stored in plain text.
• Enable Two-Factor Authentication (2FA) to add an extra layer of security to your account.

Sportybets will never call or message you asking for an OTP, PIN, or card number. Any such message is a fraud attempt — report it to support immediately.

8Complaints, Disputes & Resolution Process

If you have a dispute or complaint with Sportybets, please follow the process below. We take every complaint seriously and aim to resolve it promptly.

• Step One: Reach out via the in-app live chat or email us at support@sportybets.click with full details. Most issues are resolved within 24 hours.
• Step Two: If your issue is not resolved on first contact, please fill out the complaint form and submit it to the support team manager via email.
• Step Three: If a dispute cannot be resolved through Sportybets' internal process, you may apply for mediation through the licensing authority.
• In the event of a dispute over a bet outcome, the official match result shall be considered final.
• If a bet is affected by a technical error, the relevant server logs will be analysed to determine the outcome.

For more details about these terms and conditions About Us page, Privacy Policy and Responsible Gambling Read the page.